MTNL's web based customer care portal

Tried out MTNL's Customer Care portal. It seems to be an effort to get people to buy into MTNL's Digital Certificate services. Nothing works. I logged in as "a non-digital certificate user" and got nowhere.

When I wanted to register an Excess Metering Complaint, I got this message:

"This facility is available for class 2/3 Digital Certificate users only. Please contact MTNL TrustLine for further information on Digital Certificates or go to the nearest Sanchar Haat."

For anything else, there is only one message:

"ISD SUBSCRIBERS MUST BOOK THEIR REQUEST THROUGH SANCHAAR HAAT."

Finally, it works only with Internet Explorer. So, all you Firefox types, it's a no go for you.